Scope of this policy

This policy applies to physical research products purchased directly through the Mile High Peptides LLC research-products website.

Research-order processing schedule

Processing begins after payment has been received and verified. Unpaid, incomplete, or payment-review orders are not eligible for shipment.

Orders placed after the applicable cutoff are generally processed the next available shipping day. Processing may take one to two business days during high-volume periods or when additional review is required.

Processing may be delayed by:

• Payment verification or fraud review
• Incomplete or inconsistent order information
• Address-verification problems
• Inventory review
• Severe weather or transportation disruptions
• Holidays and carrier closures
• Unexpectedly high order volume
• Website, payment, carrier, or fulfillment interruptions

Domestic shipping options and rates

The following domestic shipping services are generally available for eligible research-product orders. Available methods may depend on the delivery address, package characteristics, and carrier service availability.

The shipping methods and final charges displayed during checkout control the order. Rates and available services may change due to carrier costs, package size, delivery location, service availability, or temporary operational conditions.

Free standard domestic shipping

Qualifying domestic orders with a merchandise subtotal of more than $150 after discounts receive free standard shipping within the United States.

Free standard shipping does not include:

• USPS Priority Mail upgrades
• UPS Ground upgrades
• UPS 3 Day Select
• UPS 2-Day Air
• Signature services
• Address-correction charges
• Return-to-sender charges
• Reshipment charges
• International shipping
• Customs duties, taxes, or brokerage fees

When a customer chooses an upgraded or expedited service, the applicable shipping charge displayed during checkout will apply.

A promotional code or discount that reduces the qualifying merchandise subtotal to $150 or less may remove free-shipping eligibility.

Delivery estimates

The transit times displayed for USPS and UPS services are carrier estimates unless the carrier expressly provides a separate written service guarantee.

Estimated transit time begins after the carrier accepts and scans the shipment. It does not begin when:

• The order is submitted
• Payment is initiated
• Payment is verified
• The shipping label is created
• The tracking number is emailed

Mile High Peptides LLC does not guarantee delivery by a specific date and is not responsible for carrier delays caused by:

• Weather
• Transportation or mechanical problems
• Carrier staffing or operational disruptions
• Incorrect routing or delayed scans
• Natural disasters or emergencies
• High seasonal shipping volume
• Customs or governmental inspections
• Conditions outside our reasonable control

Tracking information

Tracking information is generally sent to the email address associated with the order after a shipping label is created.

A “label created,” “pre-shipment,” “shipment ready for UPS,” or similar status means shipment information has been transmitted to the carrier. It does not necessarily mean the carrier has completed its first physical scan.

Carrier tracking may take additional time to update, particularly during weekends, holidays, weather events, or periods of high shipping volume.

Customers should check their spam, junk, and promotions folders and may also review available tracking information through their customer account.

Shipping-address responsibility

Customers are responsible for entering a complete, accurate, current, and deliverable shipping address before placing an order.

The shipping address should include all applicable information, including:

• Recipient’s full name
• Street address
• Apartment, suite, unit, or building number
• City, state, and postal code
• Country for international orders
• A valid telephone number when required

Contact support immediately after ordering if an address correction is needed. Address changes are not guaranteed after an order enters processing, packing, label creation, or carrier possession.

Mile High Peptides LLC is not responsible for delay, loss, return, or misdelivery caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

Ice packs, warm packages, and transit temperature

An ice pack may arrive partially thawed, completely thawed, melted, or warm. The outer package and product containers may also feel warm when delivered.

A thawed ice pack, melted ice pack, warm package, or temporary exposure to ordinary transit temperatures does not, by itself, establish that freeze-dried research material is damaged, defective, contaminated, or unusable.

A refund or replacement will be considered only when there is evidence of a separate qualifying issue, such as:

• A broken or visibly damaged container
• Product leakage
• Visible contamination
• A missing product
• An incorrect product
• Another verified physical defect attributable to fulfillment or transit

Customers reporting a qualifying issue must retain the shipping box, internal packaging, ice pack, product containers, labels, and contents until the review has been completed.

Packages marked delivered

A package marked delivered by USPS or UPS is considered delivered unless the carrier confirms otherwise or available evidence establishes a shipping or fulfillment error attributable to Mile High Peptides LLC.

Before contacting support regarding a delivered but missing package, customers should:

• Review the complete tracking history
• Check the mailbox and all entry areas
• Check parcel lockers and mailrooms
• Ask household members
• Check with neighbors or property management
• Review doorbell or security footage
• Contact the local USPS or UPS facility

Some carriers mark packages delivered before final placement. Customers should allow a reasonable period for the carrier to complete delivery or correct an early delivery scan.

Mile High Peptides LLC may require the customer to open a carrier claim, provide a carrier case number, submit a written statement, or cooperate with an investigation before a resolution is considered.

Delayed or stalled shipments

Carrier delays do not automatically qualify an order for a refund, replacement, store credit, or reimbursement of shipping charges.

Tracking gaps may occur while a shipment continues moving through the USPS or UPS carrier network.

Contact support when tracking has not updated for an unreasonable period or when the carrier indicates that the package may be lost.

Mile High Peptides LLC may wait for the carrier’s investigation or loss determination before issuing a replacement, credit, or refund.

A replacement will not ordinarily be issued while the original shipment remains active and reasonably likely to be delivered.

Returned, refused, and undeliverable packages

A package may be returned to sender because of an incomplete or incorrect address, refusal, failed delivery attempts, unclaimed mail, customs problems, or another issue outside our control.

A returned package will be reviewed after it is physically received and inspected by Mile High Peptides LLC.

When reshipment is approved, the customer may be responsible for:

• New shipping charges
• Carrier return charges
• Address-correction charges
• Customs or brokerage charges
• Other costs resulting from the failed delivery

Original shipping charges and expedited-service charges are not refundable after the applicable carrier service has been purchased or performed, except where required by law.

Refusing a shipment does not automatically cancel the order or guarantee a refund.

International shipping

International shipping may be available to eligible destinations. International rates and available carrier services are displayed during checkout when available.

Free domestic shipping on orders over $150 does not apply to international shipments.

Availability at checkout does not guarantee that a product can lawfully enter the destination country.

The customer is solely responsible for determining whether the products may be legally:

• Purchased
• Imported
• Received
• Possessed
• Stored
• Used for the intended lawful research purpose

International customers are responsible for import duties, taxes, customs fees, brokerage charges, permits, documentation, and compliance with all destination-country requirements.

Customs processing may cause delays beyond the carrier’s original estimate. Mile High Peptides LLC does not guarantee customs clearance or a specific international delivery date.

Unless otherwise required by law or caused by an error attributable to Mile High Peptides LLC, a refund is not guaranteed when a shipment is:

• Delayed or held by customs
• Refused entry
• Abandoned by the recipient
• Seized or destroyed by an authority
• Returned because required duties, taxes, or fees were not paid
• Restricted under destination-country rules

Damaged, missing, or incorrect orders

Contact support within 48 hours of carrier-confirmed delivery when an order contains:

• A visibly broken or damaged container
• Product leakage
• A missing item
• An incorrect item
• Visible contamination
• Significant physical shipping damage

The request must include:

• Your order number
• The email address associated with the order
• A clear description of the problem
• Photographs of the complete outer shipping box
• Photographs of the shipping label
• Photographs of all internal packaging
• Photographs of all products received
• Close-up photographs showing the claimed damage or discrepancy

Mile High Peptides LLC may request additional photographs, verify package weight, review fulfillment records, obtain carrier information, require a signed statement, or request return of the product for inspection.

Submitting a report does not guarantee a refund or replacement. The available evidence and applicable policies will determine the resolution.

Shipping-related refund limitations

Research-product sales are also subject to the Mile High Peptides LLC Terms and Conditions and applicable return and refund policies.

The following circumstances do not, by themselves, qualify an order for a refund, replacement, return, store credit, or reimbursement of shipping charges:

• A thawed, melted, or warm ice pack
• A package or product container that feels warm
• Normal carrier delays
• A temporary tracking gap
• An early or delayed carrier scan
• A delivery estimate that was not met by the carrier
• An address error supplied by the customer
• A refused or unclaimed shipment
• Customs delay, refusal, seizure, or import restriction
• Failure to retrieve a package promptly after delivery

When a qualifying fulfillment or physical-damage claim is verified, Mile High Peptides LLC may choose an appropriate resolution, including:

• Replacement of the affected item
• Store credit
• Partial refund
• Refund of the affected item
• Another reasonable remedy

Unless required by law, original shipping charges, Priority Mail charges, UPS upgrade charges, expedited-service charges, processing fees, and administrative fees are not refundable after the applicable service has been performed.

Contact Mile High Peptides

Questions concerning a research-product shipment may be submitted through the Contact Us page.

Include your order number and the email address associated with your account. For damage, missing-item, or incorrect-item reports, include all required photographs with the initial message whenever possible.

Mile High Peptides LLC
Email: su*****@**************es.com