Scope of this policy

This Refund and Return Policy applies to physical research products purchased directly through the Mile High Peptides LLC research-products website.

Research-product sales are final after shipment

Due to product-integrity, storage, contamination, tampering, chain-of-custody, and quality-control considerations, research products cannot ordinarily be returned to inventory after leaving our control.

Delivery of a product does not create a trial period, satisfaction guarantee, performance guarantee, or right to return the product because the purchaser changes their mind or no longer wants it.

Order cancellations and changes

An unpaid order may be canceled before payment is completed.

Contact support immediately if you need to request cancellation or correction of a paid order. Cancellation requests are not guaranteed.

A paid order generally cannot be changed or canceled after it enters:

• Payment verification
• Order processing
• Picking or packing
• Shipping-label creation
• Fulfillment
• Carrier possession

If a cancellation is approved after a payment or administrative service has already been performed, nonrefundable processing or administrative charges may be withheld where permitted by law and previously disclosed.

Situations that do not qualify for a refund

Unless required by law, refunds, replacements, returns, or credits are not provided solely because a customer:

• Changed their mind
• Ordered the wrong product
• Ordered the wrong quantity or concentration
• No longer wants or needs the product
• Failed to review the product listing
• Failed to review website policies before ordering
• Expected a different appearance or observation
• Expected a specific research result or timeline
• Used, opened, altered, mixed, reconstituted, transferred, or otherwise handled the product
• Stored or handled the product contrary to appropriate research procedures
• Cannot lawfully receive, import, possess, or use the product in their jurisdiction
• Provided an incorrect, incomplete, outdated, or undeliverable shipping address
• Refused or failed to claim the shipment
• Received a thawed ice pack or package that felt warm without separate physical damage

Variations in laboratory observations, handling, methodology, storage, environment, formulation, equipment, and study design do not, by themselves, establish that a product is defective.

Ice packs, thawing, and warm packages

Ice packs may arrive partially thawed, completely thawed, melted, or warm. The outer shipping package and product containers may also feel warm upon delivery.

A thawed ice pack, melted ice pack, warm package, or temporary exposure to ordinary transit temperatures does not, by itself, establish that freeze-dried research material is damaged, defective, contaminated, or unusable.

Customers should contact support when there is a separate physical problem, such as leakage, breakage, visible contamination, a damaged container, an incorrect item, or a missing item.

Potentially qualifying order issues

Mile High Peptides LLC will review timely reports involving:

Submission of a claim does not automatically establish eligibility for a refund, replacement, return, or credit.

How to report damaged, missing, or incorrect items

Contact Mile High Peptides LLC within 48 hours of carrier-confirmed delivery when reporting visible damage, leakage, contamination, a missing item, or an incorrect item.

The initial report must include:

• Order number
• Email address associated with the order
• A clear description of the problem
• Photographs of the entire outer shipping package
• Photographs of the shipping label
• Photographs of all internal packaging
• Photographs of every item received
• Close-up photographs showing the claimed damage, leakage, defect, or discrepancy

Failure to report visible damage or an order discrepancy within 48 hours may prevent us from verifying when or how the issue occurred and may result in denial of the claim.

Authorized returns and return labels

When Mile High Peptides LLC authorizes a return, the customer must follow all return instructions, packaging requirements, and deadlines included in the authorization.

Unless a different deadline is stated in writing, an authorized return must be tendered to the designated carrier within three calendar days after the prepaid return label is issued.

A return label that is generated but not used within the required period may expire. Mile High Peptides LLC may close the return authorization and deny the requested refund or replacement when:

• The return is not shipped by the stated deadline
• The return label expires before carrier acceptance
• The customer does not respond to return instructions
• The product is not returned when inspection is required
• The returned package does not contain the authorized product

Generating or sending a return label does not constitute approval of a refund. Refund eligibility is determined after the authorized return is received and inspected.

Returned-product inspection

All authorized returns are subject to inspection after physical receipt by Mile High Peptides LLC.

The inspection may evaluate:

• Whether the correct product was returned
• Product and container condition
• Whether seals or closures were altered
• Evidence of use, opening, mixing, or reconstitution
• Missing packaging, labels, or components
• Evidence of customer-caused damage
• Consistency with photographs originally submitted
• Shipping and fulfillment records
• Package weight and carrier documentation

A refund, credit, or replacement may be denied when the inspection does not confirm the reported issue or when the product has been used, altered, damaged, substituted, incompletely returned, or handled in a manner that prevents verification.

Available resolutions

When Mile High Peptides LLC verifies a qualifying issue, the company may provide an appropriate resolution based on the circumstances.

Available resolutions may include:

• Replacement of the affected item
• Shipment of a missing item
• Correction of an incorrect item
• Store credit
• Partial refund
• Refund of the affected product
• Another reasonable resolution

Mile High Peptides LLC may determine the appropriate remedy after reviewing the order, photographs, fulfillment records, carrier information, returned product, and inspection results.

A qualifying issue affecting one product does not automatically qualify unaffected products in the same order for a refund.

Shipping and service charges

Unless required by law or caused by a verified error attributable to Mile High Peptides LLC, the following charges are nonrefundable after the applicable service has been purchased or performed:

• Original shipping charges
• USPS Priority Mail charges
• UPS Ground charges
• UPS 3 Day Select charges
• UPS 2-Day Air charges
• Expedited-service charges
• Signature-service charges
• Address-correction charges
• Return-to-sender charges
• Customs, taxes, duties, or brokerage fees
• Disclosed payment-processing or administrative fees

When a customer requests a return for a reason that is not attributable to Mile High Peptides LLC, the customer may be responsible for return shipping and related carrier charges if the return is approved.

Lost shipments and packages marked delivered

Carrier-confirmed loss

A delayed or temporarily stalled shipment does not automatically qualify for a refund or replacement. Mile High Peptides LLC may wait for the carrier to complete its investigation or determine that the shipment is lost.

Packages marked delivered

A package marked delivered by the carrier is considered delivered unless the carrier confirms otherwise or reliable evidence establishes a fulfillment or shipping error attributable to Mile High Peptides LLC.

Customers should check household members, parcel lockers, mailrooms, entry areas, neighbors, property management, and available security footage before reporting a delivered but missing shipment.

Mile High Peptides LLC may require the customer to contact the carrier, open a carrier investigation, provide a case number, submit a written statement, or cooperate with a loss investigation.

International orders

International customers are responsible for confirming that products may be legally purchased, imported, received, possessed, and used for their intended lawful research purpose.

Unless required by law or caused by an error attributable to Mile High Peptides LLC, refunds are not guaranteed when a shipment is:

• Delayed or held by customs
• Refused entry by a government authority
• Seized, confiscated, abandoned, or destroyed
• Returned because duties, taxes, brokerage charges, or import fees were not paid
• Returned because the customer supplied incomplete information
• Restricted or prohibited in the destination jurisdiction

Original international shipping charges, customs charges, taxes, duties, brokerage fees, and reshipment costs are generally nonrefundable.

Refund approval and processing time

Approved refunds are issued to the original payment method when technically and operationally possible. In some circumstances, an alternative refund method may be required.

Refund processing begins only after:

After Mile High Peptides LLC submits an approved refund, the customer’s bank, card issuer, or payment provider controls when the funds appear in the customer’s account.

Bank and payment-provider posting times are outside the control of Mile High Peptides LLC.

Chargebacks and payment disputes

Customers should contact Mile High Peptides LLC before filing a chargeback or payment dispute so that a legitimate order concern can be reviewed.

Mile High Peptides LLC may submit relevant records to the payment provider, including:

• Order details
• Customer acknowledgments
• Payment records
• Shipping and tracking information
• Carrier delivery confirmation
• Return-label status
• Customer communications
• Photographs and inspection results
• Applicable website policies

Filing a payment dispute does not remove the customer’s obligation to return a product when a return is required as part of the requested refund.

False, misleading, duplicate, or abusive payment disputes may result in account closure, cancellation of pending orders, restriction of available payment methods, or refusal of future transactions.

Applicable law and consumer rights

This policy does not exclude, restrict, or waive any consumer right or remedy that cannot lawfully be excluded, restricted, or waived.

When applicable law requires a different outcome, Mile High Peptides LLC will comply with the controlling legal requirement.

This policy should be read together with the Terms and Conditions and Shipping Policy .

Contact Mile High Peptides

Submit order concerns through the Contact Us page.

Include the order number, email address associated with the order, a detailed description of the issue, and all required photographs.

Mile High Peptides LLC
Email: su*****@**************es.com

Do not send unauthorized returns to any address listed on a shipping label or website. Wait for written authorization and return instructions.