Ordering & Account Access
Do I need an account to place an order?
Yes. You can browse products and pricing, but you must create an account to add items to your cart and complete checkout.
Why is an account required?
An account allows you to:
- Track orders and shipping updates
- Access order history
- Receive payment instructions
- Complete checkout securely
What happens after I create an account?
Once your account is created, you can immediately return to your selected products and complete your order.
Payment Process
How do payments work?
After submitting your order, payment instructions are provided immediately based on your selected method.
What payment methods are accepted?
We accept the following secure payment options:
- Zelle
- Cash App
- Venmo
- Apple Cash
- eCheck
- Credit cards (via secure payment link)
When do I receive my payment link or payment instructions?
All payment instructions are provided immediately after checkout based on your selected method.
- Credit card payment links are sent within minutes and saved in your account
- Other payment methods (Zelle, Cash App, Venmo, Apple Cash, eCheck) are shown on the order confirmation page
You can access your payment details:
- On the order confirmation page
- In your email
- Inside your account dashboard
How long do I have to complete payment?
Orders must be completed within 24 hours, or they will be automatically canceled.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer free U.S. shipping on orders over $125.
Do you ship internationally?
Yes. International orders ship via International Priority Mail (6–10 business days).
Free shipping does not apply to international orders.
How long does order processing take?
Orders are processed within 1–2 business days after payment is received.
Will I receive tracking information?
Yes. Tracking details are provided once your order has shipped.
Packaging & Discretion
How is my order packaged?
All orders are shipped in secure, discreet packaging to protect contents during transit and maintain privacy.
Product Information
Where are your peptides sourced from?
Our products are sourced from U.S.-based suppliers that support laboratory research standards.
Am I receiving powder form material?
Yes. All products are supplied in lyophilized (freeze-dried) powder form, commonly used in laboratory research environments.
Storage & Handling
How should I store my order?
For optimal stability, products should be stored:
- In a cool, dry environment
- Protected from light and heat exposure
- Freeze if not reconstituting
- Refrigeration/freezing may be used depending on research handling preferences
Reconstitution
How do I reconstitute the product?
General reconstitution guidelines are available in your downloadable peptide handbook, located in your account after purchase.
Mile High Peptides LLC does not provide direct reconstitution instructions. All products are intended strictly for laboratory research use by qualified professionals.
Quality & Compliance
Do you perform third-party testing?
Products are sourced from U.S.-based suppliers that follow laboratory standards. Testing and quality documentation may vary by batch. Please contact support if you need specific information for a product.
Is Mile High Peptides LLC registered with the state?
Yes. Mile High Peptides LLC is a registered business in the United States.
Medical & Insurance
Do you provide prescriptions?
No. We do not provide prescriptions.
Do you work with insurance?
No. We do not work with insurance providers.
Refunds, Returns & Cancellations
Do you accept returns?
All sales are final. We do not accept returns.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and photos so we can review and resolve the issue.
Can I cancel my order?
Orders may be canceled before payment is completed only.
What happens if I don’t complete payment?
Orders not paid within 24 hours are automatically canceled.
Account & Order Support
How do I check my order status?
Log into your account to view order status and tracking updates.
I didn’t receive my payment instructions or confirmation email
Check your spam/junk folder first. If you still don’t see it, contact support and we will resend it.
Contact Us
📧 support@milehighpeptides.com
🌐 www.milehighpeptides.com
We respond within 24 business hours.
Bottom Line
Mile High Peptides LLC provides:
- Immediate payment instructions after checkout
- Secure, flexible payment options
- Discreet, reliable shipping
- U.S.-sourced research materials
- A streamlined account-based checkout experience
Research & Educational Disclaimer
All products are intended for laboratory research and educational purposes only.
Not for human consumption.
Not for medical use.
Not intended to diagnose, treat, or prevent any disease.