Frequently Asked Questions
Find answers about research-product ordering, payments, shipping, account access, and our separate physician-guided Medical Wellness programs.
Two separate service pathways
Mile High Peptides offers research products and a separate Medical Wellness pathway. Research-product customer support does not provide medical advice, and all clinical decisions are made independently by licensed healthcare providers.
Laboratory research products
Research products are intended strictly for qualified laboratory, analytical, and educational research. They are not medical products and are not intended for human consumption.
Physician-guided telehealth care
Eligible individuals can access licensed healthcare providers through a separate telehealth experience. Treatment is available only when determined medically appropriate after an individual evaluation.
Ordering and payment
Information about customer accounts, checkout, and research-product order payments.
Do I need an account to place an order?
Yes. You may browse the catalog without signing in, but an account is required to add products to your cart and complete checkout.
Your account provides access to order history, payment details, shipping updates, and tracking information.
What payment methods are available?
Available payment options are displayed during checkout and may include:
- Zelle
- Cash App
- Secure credit-card payment
Always follow the payment instructions displayed for your specific order. Do not send payment to information obtained from an unrelated message or third party.
When will I receive payment instructions?
Payment instructions are displayed after checkout based on the method selected. Relevant details may also be available in your confirmation email and customer-account dashboard.
How long do I have to complete payment?
Unpaid orders are held for a limited period. Complete payment promptly after checkout to prevent the order from being automatically canceled.
If an order is canceled before payment is completed, you may place a new order while the products remain available.
Why was my unpaid order canceled?
Inventory cannot be reserved indefinitely. Unpaid orders may be automatically canceled when payment is not completed within the checkout window.
How do I check my order status?
Sign in to your customer account to review your order history, payment status, fulfillment updates, and available tracking details.
Shipping and delivery
Processing, tracking, packaging, and delivery information for research-product orders.
How quickly are paid orders processed?
Most paid orders are prepared within one to two business days. Processing time begins after payment has been received and verified.
High-volume periods, holidays, severe weather, address issues, or additional order review may extend processing time.
Do you offer free U.S. shipping?
Yes. Qualifying U.S. orders of more than $150 receive free standard shipping. Current shipping options and charges are displayed during checkout.
Do you ship internationally?
International shipping may be available to eligible destinations. The customer is responsible for complying with applicable import rules, customs requirements, taxes, and local restrictions.
International delivery estimates are not guaranteed, and customs processing may cause delays.
When will I receive tracking information?
Tracking is emailed after the shipping label is created and the order is prepared for carrier pickup. It may take additional time for the carrier to display its first scan.
Check your spam or junk folder if the email is not visible in your primary inbox.
How are orders packaged?
Orders are packaged securely and discreetly to protect the contents during normal transit and maintain customer privacy.
What if my order arrives damaged or incorrect?
Contact support promptly and include:
- Your order number
- The email associated with the order
- A description of the issue
- Clear photos of the shipping package and contents
Keep all packaging and products until the review has been completed.
What if an ice pack arrives thawed?
Ice packs are included only to help moderate temperature during transit and are not intended to remain frozen through delivery. They may arrive partially or fully thawed, and the package may feel warm. A thawed ice pack or warm package, by itself, does not qualify the order for a refund, replacement, or return because freeze-dried research materials are generally not considered damaged solely due to temporary transit temperature exposure. Refunds or replacements will be considered only when there is clear evidence of physical damage, leakage, broken containers, contamination, or another verified product defect. Customers must contact support promptly and provide clear photographs of the shipping package, ice pack, product containers, and any visible damage.
Product and research-use questions
General information regarding research materials, documentation, storage, and support limitations.
Are research products intended for human use?
No. Research products are sold strictly for laboratory, analytical, and educational research. They are not intended for human consumption, medical use, diagnosis, treatment, or prevention of disease.
What form are the research products supplied in?
Many products are supplied as lyophilized, or freeze-dried, research material. Review the applicable product listing for the specific form, quantity, and research designation.
Are products third-party tested?
Testing documentation may vary by product and batch. Available documentation is provided on applicable product pages or may be requested from customer support.
A document from one batch should not automatically be interpreted as documentation for a different batch.
How should unopened research materials be stored?
Store research materials securely, protected from excessive heat, moisture, and direct light. Product-specific handling requirements may vary.
Qualified researchers should follow the documentation applicable to the material and their laboratory’s established handling procedures.
Do you provide reconstitution instructions?
Mile High Peptides LLC does not provide individualized instructions for human administration, dosing, treatment, or personal use.
General educational research resources may be available through the Research Education Hub or customer account. Qualified researchers remain responsible for determining appropriate laboratory procedures.
Can customer support recommend a dose or protocol?
No. Research-product customer support does not provide dosing, administration, treatment, or individualized medical guidance.
Individuals seeking legitimate medical care should use the separate Medical Wellness pathway and consult a licensed healthcare provider.
Are specific research outcomes guaranteed?
No. Research observations may vary according to methodology, environment, handling, formulation, equipment, and study conditions. No specific outcome, timeline, or result is guaranteed.
Returns, refunds, and cancellations
Can I cancel an order?
Unpaid orders may be canceled before payment is completed. Once an order has entered processing or fulfillment, cancellation may no longer be possible.
Do you accept returns?
Due to the nature of research materials and product integrity requirements, returns are generally not accepted unless specifically authorized by Mile High Peptides.
Do not mail products back without first receiving written return authorization and instructions.
When is a refund issued?
Refund eligibility depends on the circumstances, applicable policy, and completion of any required product or shipping review.
Approved refunds are returned through the applicable payment process. Financial-institution processing times may vary.
Telehealth and provider-guided care
Medical Wellness is separate from the research-products division and follows an independent clinical process.
What is Mile High Peptides Medical Wellness?
Medical Wellness is a separate telehealth pathway that connects eligible individuals with licensed healthcare providers for personalized evaluation and provider-guided care.
What types of programs may be available?
Available categories may include:
- Medical weight management
- Hormone replacement therapy
- Menopause and women’s wellness
- Men’s health and sexual wellness
- Hair-loss support
- Skin and longevity-focused care
Program and treatment availability depends on location, medical eligibility, and provider judgment.
Does submitting an assessment guarantee treatment?
No. Completing an assessment or consultation does not guarantee a prescription or treatment. A licensed healthcare provider independently determines whether care is clinically appropriate.
Who makes treatment and prescribing decisions?
All treatment, prescribing, and clinical decisions are made solely by licensed healthcare providers after reviewing the individual’s health history, eligibility, and applicable clinical information.
Are research products used as telehealth treatments?
No. The research-products catalog and Medical Wellness services are separate pathways. Research products are not converted into patient treatments through the wellness program.
Can research customer support answer medical questions?
No. Research customer support cannot diagnose, prescribe, recommend treatment, modify a treatment plan, or provide individualized medical advice.
Clinical questions must be directed to the licensed provider responsible for the individual’s care.
Is Medical Wellness available nationwide?
Access may be available throughout the United States, subject to provider coverage, applicable state requirements, the selected program, and individual eligibility.
Does Medical Wellness accept insurance?
Pricing, payment, insurance, and program-specific billing information will be presented through the Medical Wellness experience. Coverage and reimbursement are not guaranteed.
Account and communication questions
I did not receive an order email. What should I do?
Check your spam, junk, and promotions folders. Confirm that the email address entered during checkout is correct, then review the order through your customer account.
Contact support if the message is still unavailable.
What information should I include when contacting support?
For faster assistance, include:
- Your full name
- Your order number, when applicable
- The email associated with your account
- A clear description of the issue
- Relevant photographs or screenshots
How do I contact Mile High Peptides LLC?
Use the secure Contact Us page for research-order support, account questions, website assistance, or general Medical Wellness navigation support.
Our support team is here to help
Contact us with your order number and account email for research-order support, or explore Medical Wellness for provider-guided care.
Research products sold by Mile High Peptides LLC are intended strictly for laboratory, analytical, and educational research purposes and are not intended for human consumption or medical use. Medical Wellness services are separate and are provided through licensed healthcare professionals. Treatment is available only when determined clinically appropriate after an individual evaluation. Program availability may vary.